RETURNS
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Pursuant to Article L 121-16 et seq. of the Consumer Code, the Internet user has a withdrawal period of 30 days from the date of receipt of the order.
If the Internet user uses this right of withdrawal, the product must be returned in its original packaging, in good condition, that is to say without excessive handling (absence of significant deterioration of the packaging). , at the latest within fourteen days following communication of its decision to withdraw and accompanied by all possible accessories and notices and the indication of the invoice to which the products relate.
A product that has suffered depreciation following excessive handling (in particular damaged, damaged, returned incomplete, worn, without labeling, etc.) cannot be returned. Return costs are the responsibility of the Internet user.
In the event of exercising the right of withdrawal, the Internet user may request reimbursement of his order by email to the address info@delisse.fr, with the exception of shipping costs and return costs that he will have. engaged. If the Internet user wishes an exchange, he or she is invited to place an order again directly on the site and return the original item so that Delisse can reimburse it, processing times being faster and reshipment costs being the responsibility of the Internet user in all cases.
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Certain health and personal care products
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at info@delisse.fr.
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to info@delisse.fr and send us your item to: 3 rue albert villevieille, Digne les Bains, U, 04000, France.
Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.
Shipping
To return a product, you must send it by post to: 3 rue albert villevieille, 04000 Digne les Bains, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.
Appendix 1 - Withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract. We advise you to also specify your email address and order number)
To the attention of Delisse, 3 rue albert villevieille 04000 Digne les Bains
Email: info@delisse.fr
I hereby notify you of my withdrawal from the contract relating to the sale of the property below:
- Ordered on [……………..] (*) received on [……………..] (*)
- Name of consumer(s):
- Address of the consumer(s):
- Signature of the consumer(s)
- Date :
(*) Delete the unnecessary
